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denis2000's avatar
denis2000
Explorer | Level 3
4 years ago
Solved

Shared Folder not visible in Windows App

Hi   I have shared a folder from my Dropbox account with a number of people.  initially, my wife viewed the folder in my account on the windows app on her PC.  However, recently, she needed to cr...
desktop
sync
  • Nancy's avatar
    Nancy
    4 years ago

    Hi again, Denis! Thanks for the info you’ve sent so far. 

     

    From what I understand, the folder that she can’t see locally on her desktop app is the shared one under the name “Olivia Jane”, right?

     

    Can you let me know what’s the syncing status of her desktop app, as well as the app version it’s running? 

     

    Also, is there any chance that she removed this folder from her Dropbox app, in order to save up hard drive space? She can check her selective sync settings to verify that.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

That’s great news, Denis! I’m glad everything seems to be working properly now. 

 

If you need something else, I’ll be around the Community. 

 

Cheers!

Peggye3's avatar
Peggye3
Explorer | Level 3
4 years ago

I am having a similar problem. I have a shared folder where a member has dropped 2 folders with the shared folder, they show up on the website dropbox.com, but they will not sync to my dropbox app. Folder is shared with 5 people, we all have plenty of space and are all logged into the app properly. I have paused sync and restarted sync and these folders are not showing up on my local computer. Any ideas? Appreciate the input!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Peggye3 wrote:

    I have a shared folder where a member has dropped 2 folders with the shared folder, they show up on the website dropbox.com, but they will not sync to my dropbox app.

    Check the names of those folders and make sure they don't have any characters in them that would be considered incompatible with your operating system. If they do, rename the folders to avoid such characters and they'll sync. This is a common occurrence, especially when Mac and Windows users are collaborating.

     

  • Peggye3's avatar
    Peggye3
    Explorer | Level 3
    4 years ago

    Brilliant! It is the MAC vs Windows issue! The one thing I had forgotten. Thank you sir!

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