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weaselenterprises's avatar
weaselenterprises
Helpful | Level 5
3 months ago
Solved

Shared folder still shows up in other members' Dropbox accounts.

Device iMac, 2020 Operating System/Browser (if using the web) macOS 15.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue I have Dropbox Basic. I am/was the owner of a Dr...
Delete
Dropbox Basic
File access
Shared Folders
  • weaselenterprises's avatar
    weaselenterprises
    3 months ago

    Hi Megan
    DS Polly doesn't show on the Home page.
    It does show in the shared Folders.
    It does show on the deleted files page, and I have now deleted it permanently.
    I hope that means it will no longer show up in other members Dropboxes.
    Of course, I cannot verify that other than by asking about 50 people.
    Thank you for your patience with all this.
    Ken

weaselenterprises's avatar
weaselenterprises
Helpful | Level 5
3 months ago

Further to this, I "removed from Dropbox", rejoined, and there was a delete option ("this will delete for everyone") so I did. 
It still shows up in my shared folders.
Perhaps I should just give up. This is REALLY doing my head in

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey weaselenterprises thank you for your patience here! 

In the screenshots that you provided me, it looks like you're trying to delete the folder using your "Suggested for you" section. It's expected that you wouldn't have the option to delete the folder from there. 

Can you please try from the drop-down folder menu on your home page?  

Keep in mind that it's also expected for the shared folder to be visible on your sharing tab, whether it's active or removed from your account. The difference is that if you've removed it, you should see the option to add it back to your account. 

When you visit your deleted files page, can you locate the folder there, in order to permanently delete it?

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