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Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
JasonSilverDBX
Dropbox Product Manager
Dropbox Product ManagerHi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
I'm curious if this was ever resolved, as I am having the same issue. Everything was set up correctly, but certain users are being forced to request access? Could it have to do with their own Dropbox account settings?
Hi Hannah,
Ok, so I just realized what I am doing wrong. I didn't realize when creating a link that there was a selection to set View or Edit?! I've been using dropbox for a while now and TIL something new!! Sorry for bothering you.
It has not been resolved yet. But I did receive an email from dropbox and basically, the link in the pdf is not recognizing anything dropbox.com and that it is a dropbox issue. If by chance, the individual that receives the link has dropbox and is logged in, it works fine. It's just affecting those not logged in or do not have an account.
All of our links go out as
"can view"
It's not isolated to one link. It's happening to all of our links for about the last 2-4 weeks.
That is correct
To my knowledge, they are not disabled. I am not finding this option in Settings.
Someone w/ Dropbox had been reaching out but haven't heard anything lately. It had slowed down but is still doing it on the regular. Very frusturating when our settings are already set up to "can view".
I've started using Google Drive as this is too frustrating! When I get the chance I'll change all
750 of my listing to Google Drive!
