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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
3 years ago
Solved

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    3 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bm22782, sorry to hear about this.

 

Are you on a Dropbox team or an individual account?

 

If you have a Dropbox team, are the people that have this issue members of your team, external users or both?

Bm22782's avatar
Bm22782
Explorer | Level 3
2 years ago

We are a Dropbox team and we all have had this issue.  I have been told it's a problem on Dropbox's end.

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