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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
3 years ago
Solved

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve.  I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval.  I don't know why this particular file is different.  Am I missing something?

 

 

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  • JasonSilverDBX's avatar
    JasonSilverDBX
    3 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

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  • kellanp's avatar
    kellanp
    New member | Level 2
    2 years ago

    Hi Hannah,

     

    Ok, so I just realized what I am doing wrong. I didn't realize when creating a link that there was a selection to set View or Edit?! I've been using dropbox for a while now and TIL something new!! Sorry for bothering you. 

  • Bm22782's avatar
    Bm22782
    Explorer | Level 3
    2 years ago

    It has not been resolved yet.  But I did receive an email from dropbox and basically, the link in the pdf is not recognizing anything dropbox.com and that it is a dropbox issue.  If by chance, the individual that receives the link has dropbox and is logged in, it works fine.  It's just affecting those not logged in or do not have an account.

     

  • Bm22782's avatar
    Bm22782
    Explorer | Level 3
    2 years ago

    All of our links go out as 

    "can view"

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bm22782, thanks for posting here! 

     

    I'm assuming this is a consistent behavior with all of your shared links, and it's not isolated to one specific shared link, right? 

     

    When did this start happening on your end? 

     

    Keep me posted, and we'll take it from there! 

  • Bm22782's avatar
    Bm22782
    Explorer | Level 3
    2 years ago

    It's not isolated to one link.  It's happening to all of our links for about the last 2-4 weeks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thank you for clarifying Bm22782!

     

    And I'm assuming you're using these steps when creating a shared link, right? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for confirming this for us Bm22782 

     

    Could you also let us know if you have 'Disable downloads' set to ON for any of your files?

     

    If so, does the issue persist if you turn it off? 

  • Bm22782's avatar
    Bm22782
    Explorer | Level 3
    2 years ago

    To my knowledge, they are not disabled.  I am not finding this option in Settings.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for confirming this for me Bm22782 

     

    Would it be OK if we reached out via email to have a further look internally at this point? 

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