Shared link asks viewers to request access. Why does this happen?

You can either copy and paste it on your reply's box or use the camera icon instead christy21 

Walter  Yes, she is signed into her account (it's a free account) I have a screenshot - how do I upload it?

Hey christy21 - sorry to jump in here, but could you clarify if your collaborator is signed into her account when accessing your shared links or not?

There should be a search bar when searching for files from a logged in state, that's why I'm asking. 

Hi Nancy I don't want to delete any links as of yet, because I have hundreds of customers and I don't want to create more problems for other people if I delete links.

I have a Whole Shop folder of designs with multiple categories of folders inside the main folder. I want her to be able to access all the designs and be able to search by design name. She can get to the main folder page, but there is no search bar at top. 

She has a free account, but I was told that there should still be a search bar function on free accounts? Thank you for trying to help!

Hey christy21, hope you don’t mind if I jump in. 

Have you tried deleting one of your shared links, as a test, and creating a view-only link again for your customer? If she tries to access it after that, does she get the same prompt to request access from you? If yes, and you grant her with access, can she view it and download it then? 

I was also able to locate your ticket in the meantime and I’ve left an internal note to our team for you.

Hi Megan 

She has tried in both Chrome and Safari and in Incognito mode and she is still having issues. I was on chat with support on Friday and they noticed that my default settings of "view only" links are NOT working and for some reason Dropbox is creating them as "Edit" links (even though they are set as "view only". They have escalated my ticket to their supervisors but I have not heard back. Could the "Edit" setting be causing all the issues?

I tried to invite my customer to my folder so she can at least gain access in the meantime while I try to troubleshoot everything, but the folder is 31gb and she does not have enough space in her Dropbox and it won't let her join unless she adds more space. Needless to say, this is quite frustrating for both of us!

Thank you for any help you can provide while I wait to hear back from support.

Hey christy21, thanks for posting here today!

The fact that it works when you view the link using an incognito mode, or that it initially works for them but then it stops makes me thing this might be a browser issue.

Have they tried accessing the link using an entirely different browser, or an incognito tab on their end? 

If you could gather some screenshots of what your customers see would be most helpful.

Keep me posted, and we'll take it from there. 

HannahI have the same exact issue, and it is beyond frustrating. I am a graphic designer and sell png files, I have hundreds of links that I send to customers and they simply need to be able to download the files without logging in or asking permission. 

My links are all set to anyone with the link can view with view only permission.  I've tested them in the incognito browser and they work fine on my end. But just recently several customers are having problems and the links are not working and they are required to ask permission to view the files. Here's what my customer sent me:

"It's weird, bc I clicked the link in the updated doc you had sent to me, and it took me right to the correct file. But I got out of it and when I tried to go back into it, I got the pop up notification that I needed to request access. Then it wouldn't let me view the file."

Can you please help me figure this out? the thought of changing hundreds of links or moving to a new platform is overwhelming but I need Dropbox to work like it should and receive the functionality I pay for!

I guess this board is not monitored ?  Also in the past 2 days I have received a 4th Community Anniversary Badge, Newcomer badge, a one year anniversary badge, a 3rd year badge and a 2nd community badge, although I've been a subscriber for 9 years?

My customers with whom I share a viewable link are also requesting to join, I only want them to see the link I sent not be a member of my team.  Is it because I have a license available and Dropbox is trying to get the license used. 

I also was given a dropbox link today for viewing and Dropbox asked me to join and said I was already login to my account and had to logout before access. I clicked the back button and I had access.  

What's going on, this has been happening for months, I ready to move over to google or iCloud?