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atcinla's avatar
atcinla
Explorer | Level 3
2 years ago

Sharing a Folder that you can Save into your Dropbox

Hi, im not sure what happened with these new updates but before my photographer would share the folder with me and I was able to save that whole folder into my dropbox. He would send me "view" link a...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey atcinla, let's jump right into this! 

 

Have you made sure that you have the available space, in order to copy the folder into your Dropbox account? 

 

Does this happen with every new folder, or just a specific one? 

 

Let me know more! 

atcinla's avatar
atcinla
Explorer | Level 3
2 years ago
Yes. I have enough space. This is happening with all new folders. I don’t see from anyone anymore that I could “save the folder” i have multiple photographers and videographers they all send me content via Dropbox and lately nobody has been able to send me “Save Folder” option.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey atcinla - sorry to jump in here, but are those folders listed in your Shared tab and if so, are you able to add them to your account from there? 

    • atcinla's avatar
      atcinla
      Explorer | Level 3
      2 years ago
      Yes. I’m able to add folders that are shared. I duplicate the folder copy into my Dropbox.

      The issue is anyone who sends me a link now days I can’t “Save to my Dropbox” before all people who sent me links would have that option. So what do I tell people who send me the links. What they need todo so I could save the folder into my Dropbox?
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey atcinla, can you send me a screenshot of what it looks like on your end, when you try to click on a shared link, please? 

         

        Just make sure none of your personal info is shown there. 

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