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DebDamm's avatar
DebDamm
Explorer | Level 4
2 years ago

Sharing Dropbox folder Issues - Plus & free account

A client is having issues uploading files to a shared folder I created.  I have a Plus account with 2 TB of storage (163.GB used) and she has a free account.  When she tries to use the link I have se...
Error Messages
Shared Folders
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi DebDamm, thanks for messaging the Community!

 

If you have a shared folder, and the other user doesn't have enough quota, then it won't be possible to add the folder to their account.

 

How large is the shared folder you're trying to share?

 

This will help me to assist further!

  • DebDamm's avatar
    DebDamm
    Explorer | Level 4
    2 years ago

    Thanks for the quick replay Jay! The shared folder is empty (except for 3 empty subfolders). So basically I can't share my folder with this client unless she deletes files from HER account or upgrades?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If the folder is empty, it should be possible to add it to their account. 

       

      Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

      • DebDamm's avatar
        DebDamm
        Explorer | Level 4
        2 years ago
        We’ve tried that. If there is anything in the folder,she can’t upload to it without the “out of space” error message.

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