When I try share any folder I get this error pop up as soon as click on share or invite to folder. I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome and Safari..... No matter what I cannot share any folder this morning. This was working last night with no issues.

I am having the same issue with my DropBox app and it’s been going on for a month or more. Is there any resolution in sight?

Having an issue when trying to share/invite someone to view/edit folder. Comes up with message “failed to load sharing screen - could not retrieve sharing information” very frustrating as this is the first time happening.

Hi everyone, thank you for reporting this issue. Our engineering team is currently looking into this matter to resolve it as soon as possible. We appreciate your patience on this matter.

Sorry to hear this, C A Photo. Can we log a ticket for you instead, and look into this internally?

That would be great. Do you need any additional information?

Sharing: Failed to load sharing screen, could not retrieve sharing information

27 Replies

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OhBento
New member | Level 2
3 years ago
Having an issue when trying to share/invite someone to view/edit folder. Comes up with message “failed to load sharing screen - could not retrieve sharing information” very frustrating as this is the first time happening.
Jay
Dropbox Community Moderator
3 years ago
Hi everyone, thank you for reporting this issue.

Our engineering team is currently looking into this matter to resolve it as soon as possible.

We appreciate your patience on this matter.
C A Photo
New member | Level 2
3 years ago
I am having the same issue with my DropBox app and it’s been going on for a month or more. Is there any resolution in sight?
Nancy
Dropbox Community Moderator
3 years ago
Sorry to hear this, C A Photo. Can we log a ticket for you instead, and look into this internally?
C A Photo
New member | Level 2
3 years ago
That would be great. Do you need any additional information?
Nancy
Dropbox Community Moderator
3 years ago
Not at all, C A Photo! Please reply to my email, and we'll take it from there.
Rodger P
Explorer | Level 3
2 years ago
Hello @Dropbox Staff -

Has there been a resolution to this issue. I just signed up for the Dropbox Plus yesterday and I am getting the same error. I am trying different devices and browsers with the same issue.

Thanks
Nancy
Dropbox Community Moderator
2 years ago
Hi Rodger P, hope you’re doing well.

Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly?

Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.
Rodger P
Explorer | Level 3
2 years ago
Hi Nancy -
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?
Nancy
Dropbox Community Moderator
2 years ago
Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum.

As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if that’ll help at all.