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traceylees's avatar
traceylees
New member | Level 2
3 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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skreidle's avatar
skreidle
Explorer | Level 4
2 years ago
I know others have had the same issues, but I haven’t seen any resolutions. When I try to share a folder, as soon as I tap “Invite to folder”, I get a popup stating “Failed to load sharing screen / Could not retrieve sharing information.” Also, if I tap “Folder settings”, I get a popup stating “Failed to load setting screen / Could not retrieve settings information.” This occurs in the Dropbox app on my iPhone 13 (iOS 17.1.2), as well as in Chrome and Firefox on the same phone. (I can’t access Dropbox from my company-issue laptop.)

I can generate a share link and send it to my wife’s iPhone 14, but the share doesn’t work when she selects Join.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, skreidle, thanks for posting here! 

     

    If you have some screenshots, they'd definitely be more than welcome. 

     

    Have you tried clearing the app's cache and/or signing out and back in since you first noticed this?

     

    I've also merged you into this relevant thread, where others have experienced the same issue. Can you try some of the troubleshooting steps mentioned here, and let me know more? 

     

    Keep us posted!

    • skreidle's avatar
      skreidle
      Explorer | Level 4
      2 years ago
      Megan, here’s a screen capture video of me attempting to share a folder and look into the folder’s settings; I’m not sure if this share link of the video will work — when I share a folder via link, the recipient can’t join it — but here: https://www.dropbox.com/scl/fi/7d3zzo7cgbrtxy0yn6j9u/RPReplay_Final1703353195.mov?rlkey=skz9up5pqr9uq241hc18j5w9d&dl=0

      If that doesn’t work, here’s an iCloud share link to the same video: https://share.icloud.com/photos/0baNaDVX2y2qnPB_C8KiO3-rQ

      I can’t share a folder from the iPhone app — that’s what’s in the video — or from Safari on a MacBook. Same failed results.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey skreidle! Hope it’s OK to jump in. 

         

        Unfortunately, due to security reasons, we can’t click on any links posted here on the forum. 

         

        However, you should be able to upload screenshots of what you see instead here, by clicking on the small camera icon that’s located above your message box (right before you post your reply).

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