Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

traceylees's avatar
traceylees
New member | Level 2
3 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
Error Messages
Share
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, skreidle, thanks for posting here! 

 

If you have some screenshots, they'd definitely be more than welcome. 

 

Have you tried clearing the app's cache and/or signing out and back in since you first noticed this?

 

I've also merged you into this relevant thread, where others have experienced the same issue. Can you try some of the troubleshooting steps mentioned here, and let me know more? 

 

Keep us posted!

skreidle's avatar
skreidle
Explorer | Level 4
2 years ago
Megan, hereā€™s a screen capture video of me attempting to share a folder and look into the folderā€™s settings; Iā€™m not sure if this share link of the video will work ā€” when I share a folder via link, the recipient canā€™t join it ā€” but here: https://www.dropbox.com/scl/fi/7d3zzo7cgbrtxy0yn6j9u/RPReplay_Final1703353195.mov?rlkey=skz9up5pqr9uq241hc18j5w9d&dl=0

If that doesnā€™t work, hereā€™s an iCloud share link to the same video: https://share.icloud.com/photos/0baNaDVX2y2qnPB_C8KiO3-rQ

I canā€™t share a folder from the iPhone app ā€” thatā€™s whatā€™s in the video ā€” or from Safari on a MacBook. Same failed results.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey skreidle! Hope itā€™s OK to jump in. 

     

    Unfortunately, due to security reasons, we canā€™t click on any links posted here on the forum. 

     

    However, you should be able to upload screenshots of what you see instead here, by clicking on the small camera icon thatā€™s located above your message box (right before you post your reply).

    • gbriand's avatar
      gbriand
      Explorer | Level 3
      2 years ago

      I am also having this issue, I am unable to share, I have tried from 4 different method:

      1. From file explorer in windows

      2. From my Mac

      3. From my phone

      4. From the Browser on Dropbox.com in incognito mode

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sorry to hear about this, gbriand.

         

        Can you please send us a screenshot of the error you're getting?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!