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traceylees's avatar
traceylees
New member | Level 2
3 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey skreidle! Hope it’s OK to jump in. 

 

Unfortunately, due to security reasons, we can’t click on any links posted here on the forum. 

 

However, you should be able to upload screenshots of what you see instead here, by clicking on the small camera icon that’s located above your message box (right before you post your reply).

gbriand's avatar
gbriand
Explorer | Level 3
2 years ago

I am also having this issue, I am unable to share, I have tried from 4 different method:

1. From file explorer in windows

2. From my Mac

3. From my phone

4. From the Browser on Dropbox.com in incognito mode

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, gbriand.

     

    Can you please send us a screenshot of the error you're getting?

    • gbriand's avatar
      gbriand
      Explorer | Level 3
      2 years ago

      About 1 hour after I reported not working here it suddenly started to work, so I am not sure if something was done on your side but I didn't even have to logout or anything else.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        That's great to hear, gbriand, thanks for letting us know!

         

        If it does come back, you can give us a shout.

         

        Have a great day!

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