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Kmmckinley's avatar
Kmmckinley
Explorer | Level 4
8 years ago

sharing files - they stop playing after one hour

 I regularly share my  video ZOOM files with my clients , most of which are 1  to 1 hour and 30 minutes in length.   Several of them  have complained that the recordings stop after the one hour mark,...
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Daniel wlodavsky's avatar
Daniel wlodavsky
Explorer | Level 4
6 years ago

Walter hi,

The problem is that our files length is more than 1 hour.

We do "Disable download" .

What can we do?

Daniel

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the follow up, Daniel. 

 

Since your video files are more than an hour and at this moment the preview of those on our website is capped at 1 hour, you may want to consider breaking up your recordings in two files before uploading them to Dropbox through a 3rd party app. 

 

I know this is far from optimal, but I hope it helps!

 

PS: If you'd like to suggest a change on this, I'd recommend posting it in the relevant section of our Community so other users can provide their own thoughts on this and up-vote it to show their interest.

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