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Kmmckinley's avatar
Kmmckinley
Explorer | Level 4
8 years ago

sharing files - they stop playing after one hour

 I regularly share my  video ZOOM files with my clients , most of which are 1  to 1 hour and 30 minutes in length.   Several of them  have complained that the recordings stop after the one hour mark,...
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Chris82's avatar
Chris82
New member | Level 2
6 years ago

Hello Daniel,

We have Dropbox for Business and are using shared links with download disabled, and expiry date set on the link.

Our users still can only see 1 hour of the video.

How/are we able to open this to the full video which is often more than an hour.

Thanks,

Chris

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Chris82, if the users can only see 1 hour of a video, then you're not on a paid Dropbox Business team. Instead, you're most likely on a paid personal plan, namely Dropbox Professional which has the option for expiry dates on links. 

 

You can confirm what plan you're on by viewing this page on your account. Let me know what you see there!

  • christianbrenes's avatar
    christianbrenes
    New member | Level 2
    6 years ago

    Very annoying! is also happening to me. I pay a pprofessional account and I don't need a business account and everytime I share videos with my students they can only see a 60 min preview. Could be so easy for dropbox so solve this problem instead of nickle and dimming for a business acount. 

    • Daniel wlodavsky's avatar
      Daniel wlodavsky
      Explorer | Level 4
      6 years ago

      I cannot see here,

      christianbrenes wrote:

      Very annoying! is also happening to me. I pay a pprofessional account and I don't need a business account and everytime I share videos with my students they can only see a 60 min preview. Could be so easy for dropbox so solve this problem instead of nickle and dimming for a business acount. 


      what is a business plan?

       

      https://www.dropbox.com/plans 

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