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Kmmckinley's avatar
Kmmckinley
Explorer | Level 4
8 years ago

sharing files - they stop playing after one hour

 I regularly share my  video ZOOM files with my clients , most of which are 1  to 1 hour and 30 minutes in length.   Several of them  have complained that the recordings stop after the one hour mark, so they are unable to access the rest of the recording.   I am on the personal plus plan.   What is the issue?  Do I need to upgrade to a different plan or is it an issue on their end?

Thank you!

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Rodand, I'd be happy to answer this for you! 

    The participants can either download our desktop app, which wouldn't have this limitation. 

    Or they can download the file on their device and preview it that way. 

    I hope this clarifies

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