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AIngram's avatar
AIngram
Helpful | Level 6
3 years ago
Solved

Sharing not working with Team members

Sharing between team members is not working. Another team member is trying to share a folder with me but it is not showing up in my user nor am I getting notifications that a folder was shared with m...
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  • AIngram's avatar
    AIngram
    3 years ago

    Hi Nancy,

     

    Thanks for the follow up, but it looks like the issue fixed itself. The team member was able to share the folder with me yesterday. I'm not sure why, but everything seems to be back to normal. I'll reach out if it happens again. Thank you! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AIngram, sorry to hear about this.

 

Could you clarify if you're both able to see the folder on the website and if there's any other member on the team who's affected by this?

 

Does it happen with all folders they share with your or only this specific one?

 

Any additional information is more than welcome!

  • AIngram's avatar
    AIngram
    Helpful | Level 6
    3 years ago

    I am not able to see the folder on the website, desktop, or mobile. And the system never notified me that the folder was shared with me. Only the team member that created the folder is able to see it. So far it's just this folder and this team member. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for clarifying, AIngram!

       

      The team member that you mention, are they able to see the folder both on the website and the desktop app? 

       

      Also, has this folder been shared with other team members? I’d like to check if this is affecting other users as well, so that we can isolate this further.

      • AIngram's avatar
        AIngram
        Helpful | Level 6
        3 years ago

        Hi Nancy,

         

        Thanks for the follow up, but it looks like the issue fixed itself. The team member was able to share the folder with me yesterday. I'm not sure why, but everything seems to be back to normal. I'll reach out if it happens again. Thank you! 

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