Forum Discussion

syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

Slow Uploads Speeds on 1GB Dedicated Leased Line

I am experiencing less than 10MB/s upload on a connection which I have 1GB dedicated.  I can confirm the upload speed of my connection to any other server or speedtest is 1GB when testing. I have...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, syntrak!

 

What Rich mentioned above is correct. 

 

Also, if you’re seeing 100 MB/s of speed one day and not the next, then this is most likely not an issue on Dropbox’s side. 

 

However, if you want our support team to check this further, you can open a ticket with them via this page. If you do this, don’t forget to send us your ticket number here as well, so that we can leave an internal note to our team. 

 

Thanks.

syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

Hi there

 

Support ticket is: 22286168

 

Speedtest is showing 900 Mb/s and down. No issues on any server.

 

Dropbox has slowed down to a snails pace now, 3 Kb/s.....

 

Please see what you can do?

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi syntrak, thanks for the ticket ID. I can see it's been forwarded to a specialist team, who will investigate this matter in more detail on their end.

     

    I've added your comments onto the ticket so that they are aware you've been in contact on the Community.

    • syntrak's avatar
      syntrak
      Explorer | Level 3
      2 years ago
      I have heard nothing from anyone at Dropbox. The speeds are still rediculously slow.

      Do I have to start searching for a viable alternative to Dropbox? I hope not!
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey syntrak, thanks for the nudge on this.

         

        I just checked back on your ticket and I can see that the expert handling your request has responded. 

         

        I'd recommend getting back to them through email for further assistance, if needed. 

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