Forum Discussion

syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

Slow Uploads Speeds on 1GB Dedicated Leased Line

I am experiencing less than 10MB/s upload on a connection which I have 1GB dedicated.  I can confirm the upload speed of my connection to any other server or speedtest is 1GB when testing. I have...
desktop
sync
syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

Hi there

 

Support ticket is: 22286168

 

Speedtest is showing 900 Mb/s and down. No issues on any server.

 

Dropbox has slowed down to a snails pace now, 3 Kb/s.....

 

Please see what you can do?

 

Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi syntrak, thanks for the ticket ID. I can see it's been forwarded to a specialist team, who will investigate this matter in more detail on their end.

 

I've added your comments onto the ticket so that they are aware you've been in contact on the Community.

  • syntrak's avatar
    syntrak
    Explorer | Level 3
    2 years ago
    I have heard nothing from anyone at Dropbox. The speeds are still rediculously slow.

    Do I have to start searching for a viable alternative to Dropbox? I hope not!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey syntrak, thanks for the nudge on this.

     

    I just checked back on your ticket and I can see that the expert handling your request has responded. 

     

    I'd recommend getting back to them through email for further assistance, if needed. 

  • syntrak's avatar
    syntrak
    Explorer | Level 3
    2 years ago
    Yes an utterly useless reply as they have obviously not even checked their end. I have replied.
  • syntrak's avatar
    syntrak
    Explorer | Level 3
    2 years ago

    Date                 Time       Down MB/s          Up MB/s          Latency

    10/06/2023,  07:32:24 944.320432        937.80152          6.121

    10/06/2023, 07:31:18   947.962088         938.81016          6.389

    10/06/2023, 07:29:05 939.853864         940.875864      5.638

    10/06/2023, 07:27:17   940.695584        934.524488       5.214

     

    Just to prove that my speed is as I have described.

    Dropbox still ultra slow on both native app and Synology Cloud Sync.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. As you're still in contact with the specialist team, I'd recommend continuing with them as they have access to more account and device-specific information. 

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