Smart Sync and removing local files

No problem @daphne, thank you.

I've reached out to your email address Grambles12, please just check your inbox when you have a moment and we'll go from there.

Thanks!

Ok. I have one more question. How about later copied files? I copied some folders to my online folder and after sync they have green icon. I suppose the smart sync should sync them and then "delete" or "minimize" them and then they should have grey icon.

I have to  select them manually as online ... shouldn't be this automatic? I put it inside a online folder and I suppose it should be considered as online!

So please, can someone explain to me how this case works? Am I right that after sync to online the files are minimized afterwards? Or how? Thanx?

Hi there Uli_D, 

Thanks for checking back in with us! I'd be more than happy to help. 

When you move/paste a new file into your Dropbox folder, since all relevant info is already stored on your computer, the file stays local and the desktop app syncs it. Once it's completely synced, you can manually select it to be online-only. 

From there, the file will automatically be online-only in any other device that you've chosen for new files to be Smart Synced as such. 

Finally, if you want to set content in a folder as online-only in one go, you can simply right-click on the folder itself and select the relevant option.

I hope this helps, but let me know if you have any other questions! 

 Hello. I changed to Smart Sync yesterday, but am unable to switch any of the folders manually from Local to Online Only. 

My hard drive is full, do I just need to give it more time?

So, how did you fix it? I'm having the same trouble. The archives are still occupying same space on the pc after I put it on the on-line only mode. I'm running out of space on the pc. The files are "on-line only" (to access them I have to download them), but the pc take that space as occupy. 

Hey guillefk, sorry to hear you're having issues with this.

If you made sure that the app is 'up to date' in your menu bar/system tray and not still syncing, you could try clearing your cache as outlined here.

Let me know of any updates!

I set Smart Sync to "online only".

Dropbox says it's finished syncing and all files are up to date.

I cleared the Dropbox cache folder.

If I use Omni Disk Sweeper, it doesn't show any files stored by Dropbox on my hard drive.

My Dropbox folder is somehow still taking up 650GB of space on my internal hard drive.

If I navigate to About This Mac > Storage, I can see that 650GB being taken up by "other" filetypes, but I can't get rid of it.

I can't say I'm surprised, I've only ever had bad experiences with Dropbox, and I groan any time a client uses it to send me files, but this outing really takes the cake. Dropbox is without a doubt the worst platform I've ever used, nothing ever works the way it's supposed to, and it's single-handedly ruined what started off as a good morning. Ugh.

Edit: Solved the issue. When I cleared the Dropbox cache, it moved all the files to the Trash Can, but they were hidden files so Trash Can thought it was empty and wouldn't let me clear it. I had to send another file to the Trash Can in order to trick it into letting me empty all the invisible Dropbox cache files. God, this app is the worst, not one single function on it ever works smoothly. What a waste of time.

I am experiencing the same issue.  I had 35GB left of storage (out of 500) on my computer, so tried to use SmartSync, and used the online option and it turned on the greyed out, but now I just have 1.9GB left of storage on my computer and can't do anything until I free up more space!

thanks

Hey GRWeiner, sorry to hear you're having issues with this.

Could you please let me know the app's exact status as shown in your menu bar/system tray?

In the meantime, have you considered using selective sync to remove some folders from your computer to make up space?