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Aegon's avatar
Aegon
New member | Level 2
4 years ago
Solved

Smart Sync has disappeared from context menu

In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can fin...
desktop
Mac
sync
  • Rich's avatar
    Rich
    4 years ago
    Aegon wrote:

    In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?

    You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.

billstangel's avatar
billstangel
New member | Level 2
3 years ago

Just found the version - I was looking at the wrong tray icon... here it is: 167.4.4719 I just did an uninstall and reinstall with this version. When installing, it offered to put all folders in my Dropbox folder in 'online only' mode. I did accept this option for most of the files/folders. It is now indexing files and it will take some time. I do not see the Dropbox menu options when I right click, but I will let it get through the indexing and revisit this tomorrow.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi billstangel, just checking in with you about this. 

 

Did you notice any progress? 

  • MariaFestli's avatar
    MariaFestli
    Explorer | Level 3
    3 years ago

    I am also having this problem. None of the things mentioned before is working. I just reinstalled V182.4.6427. All files are updated.

     

    I just have the option of saving locally or just online. I don't have enough space to save the files I need locally, and I don't have the option on the "General page" of preferences to switch on smart sync anymore.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MariaFestli, sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the options you get when you right (or control) click on your files in your Dropbox folder?

     

    Also, can you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

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