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eckhart's avatar
eckhart
Helpful | Level 6
4 years ago
Solved

Smart Sync Icons Missing (MacOS 12.4)

Hi everyone,

Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue?

I've tried restarting the Dropbox app, and restarting Finder via terminal (killall Finder).

Thanks.

desktop
Mac
sync
  • eckhart's avatar
    eckhart
    4 years ago

    Walter Great work! I did this and my icons reappeared.

     

    In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

     

    As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

     

    Thanks again to you and Jay.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey aleo88, happy Tuesday! 

     

    Can you let me know what you see when you right click on a folder, or file inside your Dropbox folder? 

     

    If you have any screenshots, feel free to send them over to me. 

     

    Thanks a bunch! 

  • aleo88's avatar
    aleo88
    Explorer | Level 3
    4 years ago

    Sure thing! Here's the menu that I see. Thanks!

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey aleo88, thanks for the screenshot! 

     

    Can you try clicking on "Make online-only"? That should do the trick for you! 

  • aleo88's avatar
    aleo88
    Explorer | Level 3
    4 years ago

    Thanks! Must have gotten mixed up with the new terminology.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Any time, aleo88!

     

    If you need anything else, you know where to find us. 😎

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