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Forum Discussion

Waps's avatar
Waps
Explorer | Level 3
8 years ago
Solved

Smart Sync is experiencing an issue

I am having an ongoing issue with Smart Sync. MacBook Pro 2017- OSX 10.13.6 Drop box 58.4.92 DropBox app is giving me this error. "Smart Sync is experiencing an issue. To open online-only files, ...
desktop
Error Messages
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Sorry to hear about this, Waps. 
     
    Initially, I’d recommend updating your desktop app to our latest stable version (59.4.93) using the offline installer - maybe that will do the trick. 
     
    If you’re still encountering some trouble with this, since you’ve done some initial troubleshooting (awesome work), I’d recommend at this point to continue this discussion via email so as to further investigate. 
     
    For this reason, I was able to locate your ongoing communication with a specialized member of the team and I’ve passed your comments along. Should you require further assistance on this, due to account specific info required to continue troubleshooting, please reply to them via email. Rest assured, they'll do their best to assist you on this. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Sorry to hear about this, Waps. 
 
Initially, I’d recommend updating your desktop app to our latest stable version (59.4.93) using the offline installer - maybe that will do the trick. 
 
If you’re still encountering some trouble with this, since you’ve done some initial troubleshooting (awesome work), I’d recommend at this point to continue this discussion via email so as to further investigate. 
 
For this reason, I was able to locate your ongoing communication with a specialized member of the team and I’ve passed your comments along. Should you require further assistance on this, due to account specific info required to continue troubleshooting, please reply to them via email. Rest assured, they'll do their best to assist you on this. 
  • Waps's avatar
    Waps
    Explorer | Level 3
    8 years ago

    Thank you for your reply

     

    I have updated to 59.4.93 and the dropbox error does not appear now. But SmartSync is still not working correctly. I still cannot open files without manually making them local. 

    Other users onthe same account can double click on a file and it auto syncs to local and opens without error.

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Glad to hear about the error disappearing, and sorry to hear that you're still experiencing some trouble with Smart Sync. 
       
      Waps wrote:

       

      Other users onthe same account can double click on a file and it auto syncs to local and opens without error. 

      Are you getting seeing an error other than the one you were seeing before? Could you please send me a screenshot (omitting personal info) of this so as to have a better understanding of this? 
       
      Thanks in advance, Waps! :grinning:
      • Waps's avatar
        Waps
        Explorer | Level 3
        8 years ago

        I am still having this issue.
        Tech support keep referring me to the same support procedures.

         

         

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