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Waps's avatar
Waps
Explorer | Level 3
8 years ago
Solved

Smart Sync is experiencing an issue

I am having an ongoing issue with Smart Sync. MacBook Pro 2017- OSX 10.13.6 Drop box 58.4.92 DropBox app is giving me this error. "Smart Sync is experiencing an issue. To open online-only files, ...
desktop
Error Messages
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Sorry to hear about this, Waps. 
     
    Initially, I’d recommend updating your desktop app to our latest stable version (59.4.93) using the offline installer - maybe that will do the trick. 
     
    If you’re still encountering some trouble with this, since you’ve done some initial troubleshooting (awesome work), I’d recommend at this point to continue this discussion via email so as to further investigate. 
     
    For this reason, I was able to locate your ongoing communication with a specialized member of the team and I’ve passed your comments along. Should you require further assistance on this, due to account specific info required to continue troubleshooting, please reply to them via email. Rest assured, they'll do their best to assist you on this. 
cleberdecampos's avatar
cleberdecampos
Explorer | Level 4
4 years ago

Hi Jay,

 

There is 5 users on this configuration:

macOS Catalina 10.15.7
Dropbox v145.4.4921
Where it works for 1 and doesn't work for 4

There is 1 user on this configuration:

macOS Monterey 12.3
Dropbox v145.4.4921
Where it works

There is 1 user on this configuration:
BigSur 11.5.2
v145.4.4921
Where it works

 

Thanks

 

C

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Does this error occur immediately or after a few minutes of waiting for the file to open when they doubleclick an online-only file?

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