I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please? Thank you.

Hey bulldogman, thanks for joining our Community. It sounds like there might be a syncing issue with the Dropbox application on the particular computer, so let's see what we can find. What's the sync status of the Dropbox app on your computer? You can see that along with the app version when hovering over the Dropbox icon in your system tray/menu bar. Also, are the files all accessible from your account online? Let me know and we'll go from there.

Thank you for your help, Hannah. I don't have the app on my desktop. I get into it through a link, thus no icon. Do I need to install the app on my desktop as well? The files are accessible on my desktop, but not iPhone or iPad.Hopefully, this will help.Thank you.

Hey bulldogman if you wish you can install our app, but that purely depends on your personal preference. If you're used to the website, that's no problem at all. So, just to sum the situation up: you're adding content using your account online, but the files aren't visible when you open your mobile app. Have you made sure that both your iPhone and iPad are using the same account as the one you're signing into online? Also, if you edit an existing file, can you see when changes when you open your mobile app?

I will need to check the accounts on the mobile devices, but I am 99% sure they are the same as the desktop. Excel files that I edit on the desktop do not update to the mobile devices. That is the problem.Thank you.

Thanks for the heads up bulldogman! If you could check, that'd be lovely. Does that only happen with Excel files? If you add a new file, I am guessing you can see it on the mobile app, right?

Some files are not syncing from my desktop to my other devices

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bulldogman
Explorer | Level 4
8 months ago
This is the Personal Files folder that II have on my desktop. You see "Journal" highlighted
This is what I see when I open that folder on my phone. "Journal" should be between the two circled files, but it isn't
Thank you.
Mark
Super User II
8 months ago
Is the file open at all? Can you close it if it is.

If not try dragging the file out of Dropbox, letting it sync completely and then readding it.
bulldogman
Explorer | Level 4
8 months ago
I assume you're talking about on the desktop. I can certainly take it our of DropBox, but what do you mean by "letting it sync completely"? It's already up to date.
Mark
Super User II
8 months ago
bulldogman wrote:
I can certainly take it our of DropBox, but what do you mean by "letting it sync completely"?

It isnt up to date, however, for some unknown reason.

So when taking it out of the Dropbox directory you need to wait/see if it does a sync to notice the removal of it. OR even better still, reboot the device.
bulldogman
Explorer | Level 4
8 months ago
OK. I will give that a try. Thanks.
bulldogman
Explorer | Level 4
8 months ago
Removed Personal from DropBox folder to desktop, rebooted the computer, and put folder back in DropBox. It still is not showing up on my phone.
Megan
Dropbox Community Moderator
8 months ago
Hey bulldogman!

Could you check for a little Dropbox icon on your task bar next to your WiFi? Do you see it present there?

If so, can you hover your mouse over it, and let me know the app's current version and syncing status?

It should look something like this:
bulldogman
Explorer | Level 4
8 months ago
Don't have such an icon.
Megan
Dropbox Community Moderator
8 months ago
Hey bulldogman!

In that case, could you install the app using this link?

Either the app has been uninstalled, or it was never installed on the machine.
Rich
Super User II
8 months ago
What they're getting at is that in order for you to be able to put files into the Dropbox folder on your computer and have them upload to your account online, you need to have the Dropbox application installed. Previously you stated that you don't have it installed. Without it, Dropbox can't take the files in your Dropbox/Personal Files folder and add them to your account.

If you install the Dropbox application and sign in to your account, it will sync your files between your computer and your account online, and then your mobile will be able to browse those files.