Forum Discussion

JuergenLandes's avatar
JuergenLandes
New member | Level 2
10 months ago
Solved

Some files/folders don't sync from the web to my Windows desktop app.

Dear all, I need some help to get my files to synced on my laptop. I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). The window...
desktop
sync
windows
  • JuergenLandes's avatar
    JuergenLandes
    10 months ago

    Thanks Nancy for getting in touch.

    I just uninstalled and re-installed dropbox. Previous users had tried this and it didn't solve their problem.

    It seems to have worked for me!

    And yes, I have all my folders set to be available offline and everything to be synced at all times.

    The taskbar icon now says that dropbox is syncing more than 25.000 files.

    Best,
    Juergen

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi JuergenLandes! Thanks for your post. 

Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual? 

As for the folders you’re not seeing on your desktop app, have they been unchecked in your selective sync settings here? 

Let me know when you have more info.

  • JuergenLandes's avatar
    JuergenLandes
    New member | Level 2
    10 months ago

    Thanks Nancy for getting in touch.

    I just uninstalled and re-installed dropbox. Previous users had tried this and it didn't solve their problem.

    It seems to have worked for me!

    And yes, I have all my folders set to be available offline and everything to be synced at all times.

    The taskbar icon now says that dropbox is syncing more than 25.000 files.

    Best,
    Juergen

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hey there JuergenLandes , and welcome to the Dropbox Community 🎉.

      I’m so happy to see that after a reinstall and update, your files and folders are now syncing properly which is great news. Huge thanks to Nancy for her help and suggestions in getting things sorted. 💙

      Now that everything’s back on track, I’d love to hear how you use Dropbox in your daily routine. 😊 I’m Theresa, one of the Community Managers here, and I’m always curious about different workflows 👩‍💻. If you're open to sharing, your insights might even spark some handy productivity tips or ideas we can share with you or ideas that we can pass along to our internal team 🚀.

      Looking forward to hearing your thoughts✨.

      T 😺 (Dropbox Community Manager)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!