Forum Discussion

Ab_A's avatar
Ab_A
New member | Level 2
8 months ago

Someone added files to my account, but I can only see them online and not the desktop app

Hi! I have my files set to local (not selective sync or online-only) and I have shared a folder with someone outside my company so they may upload files. We have done this many times with no issues. ...
desktop
File access
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Ab_A wrote:

But, when I view the same folders online, I can see that there are files in them.

Do those files have any characters in their name that would prevent them from syncing down to your computer? Refer to this help article for examples of incompatible characters.

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