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Forum Discussion
Sorry, this type of video cannot be saved to this device
Hello,
I can't save video files to my Iphone using Dropbox... I'm speaking about standard resolution short mp4 videos, the most common video to use ever. Can you let me know what I should ...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey RTB Visuals, sorry to jump in here, but could you clarify the type and size of the file(s) in question and your device's exact OS version as well as the version of the Dropbox mobile app installed there as well?
Are you able to download and/or preview it through a web browser normally?
Of course. The files are mp4 files shot on a Sony FX3. File format is 4k 60FPS and the sizes are on average about 200-500MB each. my phones iOS software is iOS 16.7.1 and dropbox app is version 348.3 when I uploaded the footage to the desktop dropbox I can view and download them to my Mac Studio without issues. I can still view the files on my dropbox app on my iPhone but when I go to download them to my device is when I get the error. I've seen other people with the same issue unresolved.
- Walter
Have you ensured that you have enough space on your device for the downloads RTB Visuals?
Have you tried clearing the app's cache at all since you first noticed this by the way?
zacwDropbox Engineer
The particular error message here happens when the app tries to save the file to the photo library but the photo library rejects it saying that we can't save it. Although the container might be supported, it's possible the video track inside the video isn't a format that iOS supports. If you want to upload a sample one somewhere I can glance inside to see what the contents of the file are and why it may be happening.
It is worth noting that the app is able to play a significantly larger set of video types than iOS natively supports because it leverages the Dropbox servers to transcode the video to a locally-playable format, so that isn't necessarily an indication that it's able to be saved.
Good to know.. is there a way to fix this? it just doesn't add up to me because I've used dropbox for years now, with the same camera, same file types, same sizes, same sd cards etc. nothing changed. So why all of the sudden this issue? I filmed a few days after again not even in 4k and it's still the same issue. it's unfortunate. It's not just me, my phone is updated, dropbox is updated, I have storage and I've sent it to 4 people purposefully to see if it was just my IOS device and its not. Everyone gets the same message. I NEED a file sharing service. Ive used dropbox for so long and it's been a vital part of my business but if my clients can't download their footage have to go somewhere else.
- zacw
I'm not sure, I can look into this more if you can provide an example video that doesn't work (and if you'd like, an example video that does work). The system doesn't tell us why a video can't save, just that it's not valid for the photo library.
