Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
3 years ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
desktop
Dropbox Backup
sync
helpme5's avatar
helpme5
Explorer | Level 4
3 years ago

Can you please share the solution that you arrive at for the above? I would like to heal my system too.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey helpme5 - sorry to hear about this.

 

Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? 

 

Also, can you confirm which troubleshooting steps you've attempted so far? 

 

Thanks so much! 

  • mdea1a's avatar
    mdea1a
    Explorer | Level 4
    3 years ago

    It was an accident that I hit the accept as solution button.

    I have delineated the problems and attempted fixes over and over. I am not repeating them again. I'm waiting to hear from the advanced support team. But I will add that I am on a 2020 MacBook Pro with Sonoma, fully updated. The version of Dropbox is v187.4.5691 and the status if normal/fine.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mdea1a, thanks for sharing that again with us, and for the patience in regards to that. 

     

    As for the frustration, it seems my colleague, Walter asked helpme5 for some more info. 

     

    Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.  

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