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CPDev's avatar
CPDev
Explorer | Level 3
3 years ago
Solved

Strange bug: "Unhandled Thrown Error!" using "Request Files" in Windows

Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is logged into Dropbox.com and also that the Dropbox Windows application is running and fully synched. Any help with this is appreciated. Screen-shot below.

 

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  • Luke L's avatar
    Luke L
    3 years ago

    CPDev Sorry for the inconvenience. This issue should have been fixed

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey CPDev, thanks for bringing this to our attention.

     

    It's a strange issue indeed; can you quit the Dropbox app and restart it to see if that helps?

     

    If that doesn't help and if you haven't already, can you also restart your computer?

     

    Let me know how it goes.

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    We tried both ideas (quitting / restarting the app and rebooting) but no luck. Same strange error persists...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CPDev, are you able to create file requests directly from the site?

     

    Do you have any custom API apps running, branding, or team restrictions which might affect file requests?

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    3 years ago

    Hi Jay,

     

    Thanks for responding. We don't use the Dropbox API and file requests work just fine from the browser. The folders we've tried, our users have full access to them. If you want to email me, I can provide details about the accounts where we observe this behavior.

  • Luke L's avatar
    Luke L
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    CPDev Sorry for the inconvenience. This issue should have been fixed

  • CPDev's avatar
    CPDev
    Explorer | Level 3
    3 years ago

    Hi Luke L, we tested and it is indeed fixed! Thank you for your excellent support 🙂

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