Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
10 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
sync
Alex C.19's avatar
Alex C.19
Explorer | Level 4
10 years ago

Clearly the Dropbox Mac client has a flaw in its error-handling code during photo import.

My issue is two files that neither Photos nor Dropbox can handle -- Photos says that one is a .peg file (maybe some transitory version of a .jpeg?) and one is just bizarre (it says "The operation couldn't be completed. (co...)" Yes, Photos also needs better error reporting, but at least errors don't hang it completely). I've tried to use iExplorer and iFunBox to find and delete these files, but I can't even find them.

I suppose I will have to wipe the iPhone and restore from backup, but I'm not even sure that'll work since the corrupt files may be restored as well.

Does anyone from Dropbox even read these forums? Is there a way we can track the progress of this feature-breaking bug?

 

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