Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
10 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
sync
Alex J.'s avatar
Alex J.
New member | Level 1
10 years ago

the problem appears sometimes to be caused by burst photos on the iPhone. After checking on my phone where it was getting stuck it was caused when the import process hit a series of burst photos

Go through the Burst Photos album within Photos on the iPhone and pick your favourites ensuring there are no burst photos saved and the dropbox app should continue to import the photos without getting stuck

Make sure to also delete the burst photos from recently deleted after picking your favourites

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