Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
10 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
sync
Niklas N.'s avatar
Niklas N.
Helpful | Level 5
10 years ago

I've had this problem in the past when Dropbox tries to import large video files from my iPhone. Copying over them to my drive and then deleting them from my iPhone helped.

Now I'm having this problem again, after rebuilding the iCloud Photos library on my iPhone. There's no large videos in there this time, so I'm unsure why this is happening now.

Based on my previous problems, it's probably some "offending" (from Dropbox's perspective) photo or video causing the hangup.

When it's stuck in this state, it's actually proper stuck and no syncing will happen (including normal Dropbox syncing over WAN/LAN). The only solution is to quit Dropbox and restart, and disable Import of Photos until you can figure out what may be the problem.

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