Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
10 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
sync
MarkWilson's avatar
MarkWilson
Explorer | Level 4
9 years ago

Exactly the same problem, but on MacOS Sierra. In the end, I gave up on using the Mac version of the app and uploaded the images directly from my iPhone. That seemed to work...

Warren T.1's avatar
Warren T.1
Explorer | Level 3
9 years ago

Problem is, when you do it via the device, it cant optimize the photo storage so you end up running out of space.... 

I think that is the whole problem here. The iCloud Photos optimises the storage and puts a smaller versnio on the phone. 

My guess is it has to download the full photo before Dropbox can sync it. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!