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James P.45
10 years agoNew member | Level 2
Stuck "importing photos..."
My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually comes up when its importing. It's like its stuck.
Any help?
System: Macbook Pro, OSX El Capitan.
90 Replies
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- Chris K.4110 years agoNew member | Level 1
I have 3.12.6 on my mac and even rebooted (gasp). Problem not fixed. This time it got to the end (said 3 seconds left on import) before stopping, but it never completed.
- Daniel J.2110 years agoNew member | Level 1
I downloaded 3.12.6 today ... rebooted both macbook and iPad ... and soft reset iPad just in case.
whilst it DOES seem to be copying new photos into dropbox - the icon is still not changing and I'm not getting the completed notification I always used to get.
annoyingly, I've been doing a lot of organising with photos.app (which is syncing changes to my devices via icloud) and have added some old photos which were previously synced with dropbox which I assume wont sync again ... which is just making things even more confusing.
- Chris K.4110 years agoNew member | Level 1
Update. Same version, no real changes. Plug my phone in again and now it successfully transferred and uploaded all my images. No idea why.
- visoft10 years agoExplorer | Level 4
I'm seeing the same issue. Looks like the last time my images were uploaded was 11/30/2015! I'm running 3.12.6 on El Capitan (upgraded) and I'm not on a team. Uploads seem to work from my iPad, just not my iPhone 6. Puzzled.
- James P.4510 years agoNew member | Level 2
still have the same issue.
- Paul H.10 years agoNew member | Level 2
Just adding myself to this list of people experiencing the problem.
Am not signed up to Teams so that possible solution doesn't work for me.
I note that DB is syncing regular files normally despite the icon being stuck and the message "Importing Photos..." being displayed as the status.
Also, all my photos are uploaded via the iphone app and so I have no more photos that need uploading - I plugged my phone in to my computer for other reasons, but this incorrect syncing message resulted as a consequence and it doesn't appear to matter how long I leave the phone connected the sync fails to complete.
- John G.13910 years agoNew member | Level 1
I got rid of the perpetual OSX El Capitan Dropbox import pictures issue.
I tried to blast a file to get Dropbox to regenerate it and I got a message that root didn't have permissions to delete the file. WHAT?? Oh yeah, system integrity implemented in El Capitan. Not a problem. Though, there shouldn't be any files protected by system integrity in the .Dropbox folder.. alas.. there is. Grrrrrrr.... Here is how you deal with this:
1. Boot in to recovery mode by holding R at boot.
2. In terminal enter the command csrutil enable --without debug
3. Rebooted the Mac.
4. Quit Dropbox
5. Unplug Cell Phone from USB.
6. Start Dropbox and let it complete initial index.
7. Plug in Cell phone and allow it to sync pictures.
Hope this helps someone.
- Shayne B.110 years agoNew member | Level 1
You got me super excited John!!! But it didn't work :\
I'm thinking about doing a complete fresh install of 10.11 over the weekend with a complete download from Dropbox and see how that goes.
- John G.13910 years agoNew member | Level 1
Yeah, I am still messing with it. I plugged my phone in a second time.. boom. hung with About 1 second left importing. Blehhh.. It goes right back into it's funk. I noticed that there is a file that says PENDING_ in the .dropbox/instance1 folder. If you delete that file, Dropbox crashes and re-indexes when you restart it.
DROPBOX folks, You got any input on this issue?
I am determined to resolve this by some means. I'll post what I figure out.
- John G.13910 years agoNew member | Level 1
Based off of this page ( https://www.dropbox.com/help/72?path=syncing_and_uploads ) I am trying a permissions fix now. It is still indexing. Here is a shell script I made with their code to do the permissions fix with a variable for your dropbox location since I changed mine to a larger hard drive on my Macbook.
#!/bin/bash
dropboxLocation='/Volumes/Macintosh HDD/Dropbox'
checkCommands(){
sum=$a+$b+$c+$d+$e
if [[ $sum == 5 ]]; then
echo "All commands completed successfully"
else
echo "An error occured. Please check your script."
fi
}
chflags -R nouchg "$dropboxLocation" ~/.dropbox
a=$(echo $?)
chown "$USER" "$HOME"
b=$(echo $?)
chown -R "$USER" "$dropboxLocation" ~/.dropbox
c=$(echo $?)
chmod -RN ~/.dropbox "$dropboxLocation"
d=$(echo $?)
chmod -R u+rw "$dropboxLocation" ~/.dropbox
e=$(echo $?)
checkCommandsDropbox is resyncing my entire Dropbox file system. This could take a while. I will report back if this helped or not.
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