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Louis22's avatar
Louis22
Explorer | Level 3
7 days ago

Sync arrows showing on my files in the Dropbox folder but the app is not syncing

Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between onl...
desktop
sync
windows
Louis22's avatar
Louis22
Explorer | Level 3
5 days ago

Hi,

Thanks for the quick response!

The sync status currently shows that all files are up to date. The installed app version is 241.4.4853.

The issue was first noticed on 17/02/2026 at 08:32. No system or application updates were performed around the time the issue began.

The device is running Windows 11 Pro 10.0.26200 Build 26200 (25H2).

Please let me know if you require any additional information.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    Have you tried quitting and relaunching the app or logging out from your account and back in through the app's preferences since you first noticed this Louis22? 

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