Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Louis22's avatar
Louis22
Explorer | Level 3
6 days ago

Sync arrows showing on my files in the Dropbox folder but the app is not syncing

Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between onl...
desktop
sync
windows
Louis22's avatar
Louis22
Explorer | Level 3
4 days ago

Hi Walter,

Yes, I’ve already gone through those steps.

The only thing I haven’t done yet is to completely quit and unsync Dropbox, delete the Dropbox folder, reinstall the application, and then resync everything from scratch.

That would be the last resort if nothing else works, I’m hoping we can find an alternative solution before going that route.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

If a simple reinstall won't cut it, then the next step would be an advanced reinstall in this case Louis22. 

Let me know of any updates! 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!