Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jkischel's avatar
jkischel
Explorer | Level 3
5 years ago

sync client is locking files and causes other software to crash

Hi folks,   our company, M&M software GmbH from Germany, is developing the industrial automation developing software e!COCKPIT for the WAGO group and therefore we’re handling the pure technical s...
desktop
sync
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey jkischel, welcome to the Community!

The best way to tackle this would be to have your clients pause syncing (or even quit the app) when working on those files through your own app and resume syncing or re-launch our desktop app when they're done with their edits.

I hope this helps!
grimhike's avatar
grimhike
Helpful | Level 6
3 years ago

So the suggested answer from a Dropbox agent is manually turning off Dropbox? In other words, "STOP USING OUR PRODUCT when it causes a problem because we're not going to fix it." What a great solution!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!