Forum Discussion

langzi's avatar
langzi
Explorer | Level 4
3 years ago

sync issues - restart will solve but any other way?

I have issues with sync, but if I restart my macbook, all the files will be synced.    How should I solve this problem without restarting my macbook many times a day?  
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey langzi, just to clarify: does the file sync from the desktop app to the web, yet it gives you an error or it doesn't sync at all, until you restart the app? 

langzi's avatar
langzi
Explorer | Level 4
3 years ago

Yes, I installed dropbox desktop app, I opened and edited the files using WPS app on my laptop, but when I saved the file, it told me sync error. 

I checked the file on the dropbox webpage, not updated to cloud.

 

Restarting the dropbox wouldn't help, only restarting the laptop solved the issue.

 

BTW, the files that have issues are in the shared folders.

 

I am using iMac, two windows laptops and macbook, it only happens to my macbook.

 

Thank you for your help.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI langzi, are you still experiencing this issue on your device?

    • langzi's avatar
      langzi
      Explorer | Level 4
      3 years ago

      Hi yes, 

      No solutions yet.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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