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Forum Discussion
langzi
3 years agoExplorer | Level 4
sync issues - restart will solve but any other way?
I have issues with sync, but if I restart my macbook, all the files will be synced. How should I solve this problem without restarting my macbook many times a day?
Jay
Dropbox Community Moderator
3 years agoHI langzi, are you still experiencing this issue on your device?
langzi
3 years agoExplorer | Level 4
Hi yes,
No solutions yet.
- Jay3 years ago
Dropbox Community Moderator
Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- langzi3 years agoExplorer | Level 4
HI YES PLEASE
- rastrodave3 years agoExplorer | Level 3
I am experiencing this same issue - Is there a solution yet
- Megan3 years ago
Dropbox Community Moderator
Hi rastrodave, welcome to our Community!
Can you clarify the OS you're currently on, along with the version of the Dropbox app that you have installed?
Have you tried any troubleshooting steps on your end? Just asking, to make sure we're on the same page here.
Let me know more!
- rastrodave3 years agoExplorer | Level 3
Ventura 13.4.1 / I dont know the version - I use drop box as a folder
I set the permissions as indicated / rebooted
I have been using dropbox for 10+ years with no issues til now
When I reboot - files do sync
Is there a fix
- Megan3 years ago
Dropbox Community Moderator
Hi rastrodave, I would like for you to locate your Dropbox icon on the menu, next to your WiFi and hover your mouse there and let me know the version, and syncing status, please.
- rastrodave3 years agoExplorer | Level 3
v179.4.4985
- Hannah3 years ago
Dropbox Community Moderator
Thanks for this info, rastrodave.
Since there's a new version of the Dropbox application that just came out, can you update to that, and see if that resolves your issue?
- rastrodave3 years agoExplorer | Level 3
Installed the new version - still will only sync with a restart
- Hannah3 years ago
Dropbox Community Moderator
In that case, can we send you an email, so we can investigate this further?
- rastrodave3 years agoExplorer | Level 3
yes
- Hannah3 years ago
Dropbox Community Moderator
Great, I just emailed you, Dave, so we'll continue there!
- langzi3 years agoExplorer | Level 4
Hi yes, I did but nothing changed. I deleted dropbox and wps, and reinstalled both, still same issue. Ben didn't reply my email since Aug.
- langzi3 years agoExplorer | Level 4
Hi I emailed 3 times but no replies.
- Jay3 years ago
Dropbox Community Moderator
If you're not receiving a reply, have you tried to send a new support ticket on the Dropbox site directly when logged into your account?
- langzi3 years agoExplorer | Level 4
Hi yes, still no reply and closed my tickets, could you please let someone contact me with a solution?
- langzi2 years agoExplorer | Level 4
Have you solved your sync problem?
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