Forum Discussion

langzi's avatar
langzi
Explorer | Level 4
3 years ago

sync issues - restart will solve but any other way?

I have issues with sync, but if I restart my macbook, all the files will be synced.    How should I solve this problem without restarting my macbook many times a day?  
desktop
Mac
sync
langzi's avatar
langzi
Explorer | Level 4
3 years ago

Hannah Hi my problem has not been solved, could you please assist?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey langzi, sorry to hear about that.

 

I remember you were in contact with our support team about this; did you follow all their suggestions?

 

I see your ticket was closed, but you never replied to the agent with your results.

  • langzi's avatar
    langzi
    Explorer | Level 4
    3 years ago

    Hi yes, I did but nothing changed. I deleted dropbox and wps, and reinstalled both, still same issue. Ben didn't reply my email since Aug.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi langzi, could you try replying to the previous email you received for further assistance on this matter?

  • langzi's avatar
    langzi
    Explorer | Level 4
    3 years ago

    Hi I emailed 3 times but no replies.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're not receiving a reply, have you tried to send a new support ticket on the Dropbox site directly when logged into your account?

  • langzi's avatar
    langzi
    Explorer | Level 4
    3 years ago

    Hi yes, still no reply and closed my tickets, could you please let someone contact me with a solution?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries langzi! 

     

    I just created a new ticket on my end for you, see you there!

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