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langzi's avatar
langzi
Explorer | Level 4
2 years ago

sync issues - restart will solve but any other way?

I have issues with sync, but if I restart my macbook, all the files will be synced. 

 

How should I solve this problem without restarting my macbook many times a day?

 

desktop
Mac
sync

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey langzi, I just emailed you, so we'll continue there!

  • rastrodave's avatar
    rastrodave
    Explorer | Level 3
    2 years ago

    I am experiencing this same issue - Is there a solution yet

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi rastrodave, welcome to our Community! 

     

    Can you clarify the OS you're currently on, along with the version of the Dropbox app that you have installed? 

     

    Have you tried any troubleshooting steps on your end? Just asking, to make sure we're on the same page here.

     

    Let me know more!

  • rastrodave's avatar
    rastrodave
    Explorer | Level 3
    2 years ago

    Ventura 13.4.1 / I dont know the version - I use drop box as a folder 

    I set the permissions as indicated / rebooted

    I have been using dropbox for 10+ years with no issues til now

    When I reboot - files do sync

    Is there a fix

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi rastrodave, I would like for you to locate your Dropbox icon on the menu, next to your WiFi and hover your mouse there and let me know the version, and syncing status, please. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for this info, rastrodave.

     

    Since there's a new version of the Dropbox application that just came out, can you update to that, and see if that resolves your issue?

  • rastrodave's avatar
    rastrodave
    Explorer | Level 3
    2 years ago

    Installed the new version - still will only sync with a restart

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, can we send you an email, so we can investigate this further?

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