Forum Discussion

alexusram7's avatar
alexusram7
New member | Level 2
4 years ago

Sync Issues between devices not reflecting files.

For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?
desktop
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
alexusram7 wrote:
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

You'll need to provide more information about how you're trying to sync your files. Are you putting them in the local Dropbox folder on your computer and allowing them to sync, or are you uploading them manually? If manually, are you using the Dropbox website or the one of the mobile apps?

 

How, exactly, are you syncing your files, and on what operating system, browser, app version, etc.?

  • Terry Ferguson's avatar
    Terry Ferguson
    Explorer | Level 3
    4 years ago

    I have a home and new office PC. Dropbox has always worked fine until the migration of my email, website etc to a new hosting company, and now the new PC is windows 11 vs the older windows 10 at home. Also I'm using office 365 on both PCs. I've noticed a couple files on each computer are not mirrored by the other computer, on Dropbox. I also noticed a few files on my bookmarks bar in Chrome are on one PC but not the other.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi Terry Ferguson, how are you today?

       

      Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox. 

       

      Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article. 

       

      Let me know more!

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