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Berlin's avatar
Berlin
Explorer | Level 4
3 years ago
Solved

Syncing data stuck for weeks (beta M1)

I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks).  Problem: I don't have access to my recent files. As a small business owner, I can't rely on having ac...
desktop
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

Berlin's avatar
Berlin
Explorer | Level 4
3 years ago

Can anyone help? I can't believe that there is no solution to this. Feels like dealing with Windows 98 back in the day. Very disappointed by Dropbox as a long-term customer. How can it be that something basic and essential for business such as synching files does not work? I am dealing with two very different sets of files on two computers by now that should be in sync. I really hope this does not lead to a loss of data ...

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Berlin, can I send you a ticket, in order for us to have a closer look into this? 

  • Berlin's avatar
    Berlin
    Explorer | Level 4
    3 years ago

    I have the same problem all over again after doing major file system changes within my dropbox 

    It is stuck synching at 169 files. All files online are not synced yet. 

     

    versions

    v187.3.5526 dropbox beta 

    maxbook pro sonoma 14.1 all updates installed (m1 max)

     

    I tried already to unlink hardlinks and correct notifications as well as all other options highlighted in this and other posts here. 

     

    Can you send me another ticket, please?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Berlin, sorry to hear about this.

     

    Can you follow these steps, to see if Dropbox has full disk access?

     

    Make sure to check the other troubleshooting steps as well, to see if they help.

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