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Meganemarin11's avatar
Meganemarin11
New member | Level 1
10 months ago

Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia

Hello,  For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox versi...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Meganemarin11, thanks for joining the Dropbox Community.

I see that you also created another post in French, which I moved to the corresponding section on our forum.

We can continue in English or if you feel more comfortable in French, a member of our French team can get back to you on the other thread.

If continuing in English is okay, can you please hover over the Dropbox icon in your menu bar and let me know what you see?

Are only the syncing icons gone or are you also missing the Dropbox right-click options in your Dropbox folder?

Does syncing work as normal?

Let me know!

  • Meganemarin11's avatar
    Meganemarin11
    New member | Level 1
    10 months ago

    Hi Hannah, 

    I'm more comfortable in French, but I'm running out of solutions, so English will do. 

    The synchronization icons are now only visible in the Finder, so in the drobbox folder. So when I navigate to the Dropbox folder, I can't see the icons (the grey clouds, the green brackets etc.).

    Syncing work as normal. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Would you mind sending us a screenshot of the issue, Meganemarin11?

      Also, what about the right-click options in your Dropbox folder?

      And what do you see when you hover over your Dropbox icon?

      • Meganemarin11's avatar
        Meganemarin11
        New member | Level 1
        10 months ago

        Hello Hannah,
         

        I've hidden my customers' names because I'm not comfortable sharing online. However, I've included my image bank as an example, and the icons don't appear.

        Also, what about the right-click options in your Dropbox folder? See capture

         

        And what do you see when you hover over your Dropbox icon? Everything is normal.

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