Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Meganemarin11's avatar
Meganemarin11
New member | Level 1
10 months ago

Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia

Hello,  For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox versi...
desktop
Mac
sync
Meganemarin11's avatar
Meganemarin11
New member | Level 1
10 months ago

Hi Hannah, 

I'm more comfortable in French, but I'm running out of solutions, so English will do. 

The synchronization icons are now only visible in the Finder, so in the drobbox folder. So when I navigate to the Dropbox folder, I can't see the icons (the grey clouds, the green brackets etc.).

Syncing work as normal. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Would you mind sending us a screenshot of the issue, Meganemarin11?

Also, what about the right-click options in your Dropbox folder?

And what do you see when you hover over your Dropbox icon?

  • Meganemarin11's avatar
    Meganemarin11
    New member | Level 1
    10 months ago

    Hello Hannah,
     

    I've hidden my customers' names because I'm not comfortable sharing online. However, I've included my image bank as an example, and the icons don't appear.

    Also, what about the right-click options in your Dropbox folder? See capture

     

    And what do you see when you hover over your Dropbox icon? Everything is normal.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the additional info and the screenshots, Meganemarin11.

      I'll need you to let me know the exact sync status, as it appears when you hover over your Dropbox icon.

      Also, did you notice that this issue appeared after some kind of update either on your computer or on the Dropbox app?

      Have you restarted your computer at all?

      • Meganemarin11's avatar
        Meganemarin11
        New member | Level 1
        10 months ago

        My drop box statue is up to date.

         It's been about 3 weeks, following a Mac update. 


        I restarted my computer, my Finder, updated dropbox, uninstalled and reinstalled drop box, did another Mac update. Nothing works. Some of my employees also have this problem. 

        Also, when I browse my Adobe software, I see the icons, but I don't see them in the dropbox folder on my desktop. 

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!