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Meganemarin11's avatar
Meganemarin11
New member | Level 1
10 months ago

Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia

Hello,  For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox versi...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Would you mind sending us a screenshot of the issue, Meganemarin11?

Also, what about the right-click options in your Dropbox folder?

And what do you see when you hover over your Dropbox icon?

Meganemarin11's avatar
Meganemarin11
New member | Level 1
10 months ago

Hello Hannah,
 

I've hidden my customers' names because I'm not comfortable sharing online. However, I've included my image bank as an example, and the icons don't appear.

Also, what about the right-click options in your Dropbox folder? See capture

 

And what do you see when you hover over your Dropbox icon? Everything is normal.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the additional info and the screenshots, Meganemarin11.

    I'll need you to let me know the exact sync status, as it appears when you hover over your Dropbox icon.

    Also, did you notice that this issue appeared after some kind of update either on your computer or on the Dropbox app?

    Have you restarted your computer at all?

    • Meganemarin11's avatar
      Meganemarin11
      New member | Level 1
      10 months ago

      My drop box statue is up to date.

       It's been about 3 weeks, following a Mac update. 


      I restarted my computer, my Finder, updated dropbox, uninstalled and reinstalled drop box, did another Mac update. Nothing works. Some of my employees also have this problem. 

      Also, when I browse my Adobe software, I see the icons, but I don't see them in the dropbox folder on my desktop. 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Thanks for this, Meganemarin11.

        Could you please try the following steps to see if they help?

        1. Click on the Dropbox icon from your Desktop and quit the application
        2. Open your Activity Monitor from your Mac Utilities folder
        3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
        4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
        5. Click on the Apple icon in the top left of your screen
        6. Click on "force quit"
        7. Relaunch the finder

         

        Then, please follow these steps:

        1. Click on the Apple logo located at the top-left of the screen
        2. Click on "System Preferences" (Or: System Settings > Privacy & Security)
        3. Click on "Extensions"
        4. Click on "Finder Extensions"
        5. Only leave Dropbox Finder Integration ticked
        6. Once this is completed "suggest" to close the window
        7. Click one more time on the Apple logo at the top-left of the screen
        8. Click on "Force Quit"
        9. Look for "Finder" on the list
        10. Click on "Finder" and then "Relaunch"

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