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PJ-77's avatar
PJ-77
Explorer | Level 3
2 months ago

Syncing icons no longer showing on Mac when using the Dropbox desktop app

Background Hoping someone can please help with this one.  Just purchased a new MacBook Pro and installed Dropbox.  I use mail-merge documents from my Mac mini which syncs via Dropbox to the MacBook....
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to see that you're having this issue, PJ-77.

When you say that you "duplicated the path", do you mean the path of the Dropbox folder?

I'm assuming this is what caused the issue, but let's see what we can find.

If you click on the Dropbox icon in your menu bar on the Mac Mini, then go to the "sync" tab in the Dropbox app's preferences, which location does it show for the Dropbox folder?

Also, you mentioned that syncing works, so does that mean that if you add a file to the Dropbox folder that has no sync icons, does the file show up in your account on the Dropbox app? I'm talking about files other than mail merge.

Keep me posted.

PJ-77's avatar
PJ-77
Explorer | Level 3
2 months ago

Hi Hannah,

Thanks for your quick reply.  Just to clarify, when I said 'duplicated the path' I purely meant that when I installed Dropbox on the Mac mini, it mirrored the file/path location that Dropbox is installed on the MacBook.  This was just so that when merging documents the file/path location of the data file is the same whichever device I am using.  The file location for the Dropbox folder on both computers is:

/users/<userfolder>/Dropbox

When I drop a new folder or file into the folder within Dropbox, it does synchronise across all devices in the Dropbox app.

Much appreciated,

PJ

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the update and the additional info, PJ!

    In that case, can you please follow these steps to perform an "advanced" reinstall of the Dropbox app, to see if that helps?

    • PJ-77's avatar
      PJ-77
      Explorer | Level 3
      2 months ago

      Hi Hannah,

      Thanks for the instructions.  I have followed them to the letter and unfortunately it didn't make any difference.  After quitting & uninstalling Dropbox I restarted, then used Terminal as suggested - this did its job and the old folder is in trash.  I downloaded the latest version and reinstalled - it indexed successfully, but the sync marker still isn't appearing on the Mac mini.  Anything else you could please suggest?  Is it worth redoing the uninstall but this time deleting all the Dropbox data and let it re-sync from scratch instead of indexing maybe?

      Much appreciated,

      PJ

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