Forum Discussion

ehendry's avatar
ehendry
Explorer | Level 3
3 years ago

Syncing in Windows 11 creates conflicted copies

I have been happily working in Dropbox on a joint project with a colleague for several years now, viewing and editing shared documents. However, since installing Microsoft 11 - and despite having the...
desktop
Share
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on the forum, ehendry. 

 

Can you please check this Help Center article on conflicted copies, and let me know if it clarifies the situation? 

 

Other than that, is your desktop app syncing alright? You can double check its syncing status by clicking on the small Dropbox icon in your system tray.

 

Keep me in the loop.

ehendry's avatar
ehendry
Explorer | Level 3
3 years ago

Hi Nancy

 

The conflicted copies may be due to the issues mentioned in the article - I haven't monitored them closely enough to check when they're occurring, but will in future.

 

With regards the syncing, it's clearly not happening systematically, but I can't see anything on the app that refers to syncing status. In contrast, my files that sync with OneDrive always have a green tick when they sync properly, but there appears to be nothing similar on Dropbox docs in the app and nor is there anything in the menus that refer to syncing status. What should I be seeing?

  • ehendry's avatar
    ehendry
    Explorer | Level 3
    3 years ago

    Further to my response below, I've found a doc re Dropbox, but that's left me even more puzzled, as my Dropbox app icon doesn't appear to correspond to what's advised, e.g. it doesn't show my 'avatar/initials' in the top right corner (although my online account does).  The icon in my notification tray shows I have five notifications, but isn't live in any way, so the only way I can access these is to go online. Nor does it have any of the sync status symbols that it should have.

     

    When this problem first arose, I deleted and reinstalled the app several times, but it hasn't solved anything. 

     

    The whole issue has arisen since I started using Microsoft 11.

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