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Forum Discussion

Jess1234's avatar
Jess1234
New member | Level 2
2 years ago

'Syncing is paused while a file in this folder is open. close the program using this file', why?

Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
desktop
Error Messages
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey amcsi! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

amcsi's avatar
amcsi
Explorer | Level 4
2 years ago

For other applications too.


By the way, seems like I fixed the issue (for now) by logging out of my Dropbox App in Windows and then logging back in again. Not sure if the issue will come back again later.

  • Valeri1111's avatar
    Valeri1111
    Explorer | Level 4
    2 years ago

    I want to avoid logging out. Having to sync all the files again will take at least 2 days. I'll just wait it out. If it's not resolved by tomorrow, then I will try that.  

    • amcsi's avatar
      amcsi
      Explorer | Level 4
      2 years ago

      I got to keep my local files even after logging out, so no need to worry about that.

       

      Dropbox will need time to re-verify every file again, though, before it starts syncing new files again.

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