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robynphd's avatar
robynphd
Explorer | Level 4
7 years ago
Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox folders. I have tried the following:

1) stopping the sync and restarting...nothing changed

2) stopping dropbox and reloading exising app...nothing changed

3) updated dropbox and loaded it on computer...nothing changed

HELP...this is occupying valuable CPU bandwidth and slowing my computer down.

sync
  • Jane's avatar
    Jane
    7 years ago
    Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?
     
    There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted? 
     
    Thanks again & please let us know of the outcome here!

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  • macgarvin's avatar
    macgarvin
    Explorer | Level 4
    7 years ago
    Здравко wrote:

    ... try following:

    chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib

    Execute above in 'macgarvin's context.

    Check, after that, if something changed when launch Dropbox in s context. If there is some other error, post it.

    Many thanks Здравко, that worked - Dropbox launched on user Jennifer's side and relinked and succesfully synced.

    The 'ls' terminal command now results in:

    Grey-Malkin:~ macgarvin$ chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib
    Grey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
    -rwxr-xr-x  1 macgarvin  staff  52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
     
    and 
    Grey-Malkin:~ jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
    -rwxr-xr-x  1 macgarvin  staff  52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
     
    Incidentally, I was surprised to see 'macgarvin' referred to in both accounts, so I looked on another mac that had continued to work without problems, same OS version and same (automatically updated) Dropbox version. For these the 'ls' terminal command returned a slightly different string, but 'macgarvin' was referred to on both sides, so I assume that wasn't part of the problem:
     
    Pink-Kitten:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
    -rw-r--r--@ 1 macgarvin  staff  52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
    and
     
    Pink-Kitten:~ Jennifer$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
    -rw-r--r--@ 1 macgarvin  staff  52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib
  • Здравко's avatar
    Здравко
    Legendary | Level 20
    7 years ago
    Don't worry. This string denotes the user who has installed Dropbox application. 😉
  • macgarvin's avatar
    macgarvin
    Explorer | Level 4
    7 years ago

    Unfortunately the problem appears to have re-emerged on one of the machines - in the current manifestation stuck on perpetual sync on my user account.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for circling back to us with this update macgarvin! 
     
    Would it be okay if I reached out to you on the email address connected to your Community profile, in order to further advise based on the info I have on file on my tools? 
     
    Thanks again! 
  • macgarvin's avatar
    macgarvin
    Explorer | Level 4
    7 years ago

    Thanks Jane

    Would it be okay if I reached out to you on the email address connected to your Community profile, in order to further advise based on the info I have on file on my tools?

     Yes that's welcolm - though currently the issue has disappeared without action on my part; I'm on v85.4.155 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for keeping me in the loop here & for your confirmation macgarvin! 
     
    I’ve now sent you a brief message through our system to make sure that this has been fixed, since you’ve been working with us for some time. Please have a look at your inbox when you have some spare time. 
     
    Thanks again! 
  • HipstarSounds's avatar
    HipstarSounds
    New member | Level 2
    7 years ago

    The Stable Build has NOT fixed the problem for me. Still stuck syncing two files. Any other ideas?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey HipstarSounds, thanks for taking the time to drop us a line here! 
     
    I’ve now located your support ticket on our system, I’ve notified my colleague of your comments & I’ve increased your priority internally to help expedite matters on my side. You should expect a message back from them, however could you try Fixing Permissions in the meantime to see if this does the trick? 
     
    Please let us know how you get on with this & we’ll go from there. Thanks again!
  • HipstarSounds's avatar
    HipstarSounds
    New member | Level 2
    7 years ago

    Hi Jane, 

    Thank you for your reply! I am currently in correspondence with Janet from Dropbox Support also regarding this issue. I have now completed the instructions from both of you but the problem still persists. 

    Thank you for the help so far and I look forward to hearing back regarding the next step.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for trying our suggestions HipstarSounds!
     
    Can I have you unlink & relink your account on this device once as the best next step to re-create the local database? 
     
    If this doesn’t give us the expected results, could you include a screenshot (omitting personal info) in your next message for me showing me what’s your current sync status? 
     
    Give me a nudge when you’re ready to continue looking into that!

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